Order Processing Time

  • Orders are typically processed within 1–3 business days.
  • Orders placed over the weekend will be processed starting the following business day.

Čas dodania

  • Delivery to European countries usually takes 7–15 business days, depending on the destination and courier service used.
  • DHL Express is the primary courier service we use for most European countries.

Tracking Information

  • Once your order has been dispatched, you will receive a confirmation email with tracking details.
  • You can track your shipment by using the provided tracking number on the following website:
    17Track – Track Your Package

Shipping Coverage

We ship to most European countries. Shipping costs will be calculated at checkout based on your location.

Shipping Times for Specific Countries

  • Portugal, Spain, Germany, France, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, Italy, Hungary, Lithuania, Estonia, Latvia, Greece, Ireland: 7–15 business days with DHL Freight.

Shipping Cost

  • Shipping costs are calculated at checkout based on your shipping address and selected shipping method. Please review the cost before completing your order.

Important Notes

  1. Please provide a detailed and accurate shipping address when placing your order. If an incorrect address is provided and delivery fails, the customer will be responsible for additional shipping charges.
  2. If your package has failed delivery multiple times, please contact the courier directly to resolve the issue. We are not responsible for the consequences of failed deliveries.
  3. We strive to ship orders as quickly as possible, and all orders are typically processed within 1-3 business days. Orders placed over the weekend will be processed on the following business day.
  4. You can always check your order status and shipping updates through your account page. You will also receive updates via email within 1-3 business days after placing your order.
  5. We primarily use DHL Express for all deliveries, and you can track your parcel’s progress via 17Track. If you have any questions or issues, please contact the courier company directly for assistance.

Kontaktujte nás

If you have any questions regarding your delivery or need further assistance with your order, please don’t hesitate to contact us. Our support team will respond within 12 hours on business days.
📧 Email: [email protected]
📱 WhatsApp: +852 44451488